Refund policy

Returns & refunds

Because our skincare is personal, we can’t accept returns for change of mind, including orders made by mistake. Please choose carefully, and feel free to email us first if you’re unsure what suits you.

If something’s wrong
If your order arrives damaged, faulty or not as described, please email us at info@ooluxbody.com.au with your order number and a photo. The sooner you let us know, the quicker we can help.

Depending on the problem, we’ll send a replacement or give you a refund to your original payment method. If we need the item back, we’ll cover the return postage.

Refunds are processed within 10 business days of being approved. Your bank may take a few extra days to show it.

Bought from a stockist?
Please contact the shop you bought it from, as their own returns policy applies.

These terms don’t affect your rights under the Australian Consumer Law.

Didi & Mum